Refund and Return Policy

Thank you for shopping at MK Digital Wholesale. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

2. Initiating a Return

To initiate a return, please contact us through the contact information provided on our website. Please provide the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for the return

We will provide you with instructions on how to return the item(s).

3. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through the contact information provided on our website.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Downloadable software products
  • Gift cards
  • Items that are damaged through customer misuse

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

8. Warranty

Many of our products come with a manufacturer’s warranty. Please refer to the product documentation for warranty information. We will assist you in contacting the manufacturer for warranty claims.

9. Contact Information

If you have any questions about our Refund and Return Policy, please contact us through the contact information provided on our website.